POLICIES
CANCELLATIONS & NO SHOW
I UNDERSTAND THAT UNFORESEEN CONFLICTS MAY ARISE & RESCHEDULING IS NECESSARY. OUT OF RESPECT FOR MY TIME AND GUESTS, I ASK FOR 48 HOURS NOTICE FOR ALL RESCHEDULES & CANCELLATIONS.
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CANCELLATIONS WITHIN 48 HOUR WINDOW OF YOUR RESERVATION TIME WILL RESULT IN 50% OF THE SERVICE BOOKED.
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NO-SHOWS WILL RESULT IN 100% OF SERVICE RESERVATIONS.
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I UNDERSTAND THAT LIFE HAPPENS, AND EMERGENCIES HAPPEN! IT HAPPENS TO THE BEST OF US, INCLUDING ME! PLEASE HAVE OPEN COMMUNICATION, I TRULY APPRECIATE IT!
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RUNNING LATE
PLEASE ARRIVE ON TIME FOR YOUR RESERVED RESERVATION TIME. I VALUE MY TIME WITH YOU AND WANT THE BEST EXPERIENCE POSSIBLE. IF YOU ARE RUNNING LATE, PLEASE GIVE ME A COURTESY CALL OR TEXT! PLEASE ANTICIPATE FOR TRAFFIC ETC.
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IF YOU ARRIVE 15 MINUTES OR MORE MINUTES LATE, I MAY HAVE TO MODIFY YOUR SERVICE RESERVATION OR A POSSIBLE RESCHEDULE. THE ORIGiNAL SCHEDULED SERVICE WILL STILL BE CHARGED.
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SERVICE ADJUSTMENTS & REFUNDS
REFUNDS ARE NOT OFFERED ON SERVICES.
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I TRY MY ABSOLUTE BEST TO COMMUNICATE REALISTIC EXPECTATIONS TO ACHIEVE THE BEST RESULTS FOR YOUR HAIR GOALS, AND HOPEFULLY MUCH MORE! SHOULD FACE ANY CHALLENGES, PLEASE NOTIFY ME WITHIN 5 DAYS OF YOUR APPOINTMENT AND WE CAN DISCUSS FURTHER ADJUSTMENTS IN THE FUTURE.
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I FULLY RESPECT AND ENCOURAGE OPEN AND HONEST COMMUNICATION!
child safety & salon guidelines
FOR THE COMFORT OF OUR GUESTS AND THE ENJOYMENT OF YOUR EXPERIENCE, CHILDREN ARE ONLY PERMITTED IN THE SALON WHEN RECEIVING SERVICE. FOR INSURANCE & SAFETY PURPOSES, NO CHILD UNDER THE AGE OF 12 YEARS MAY ACCOMPANY YOU WHILE RECEIVING SERVICES.